Subscription Management

Helpful information on how to start, stop, upgrade or downgrade your Solcast subscription.

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13 articles in this collection
Written by Dr. Nick Engerer, Michael Palmer, and Gino Zem

Common Billing Questions

Do you offer discount pricing for annual (yearly) subscriptions?

Is there a discount for annual plans? Do you have an annual plan?

Written by Gino Zem
Updated over a week ago

Can I pay in my local currency?

Is your pricing in US dollars? Can I pay in another currency? Can I get a quote in local pricing format?

Written by Michael Palmer
Updated over a week ago

Can I pay by bank transfer or purchase order?

What if I can't pay by credit card? Can I pay by other means? Could you provide a purchase order?

Written by Dr. Nick Engerer
Updated over a week ago

Will I receive an invoice?

I need an invoice. Where can I find my invoice? Where can I find a receipt of sale?

Written by Dr. Nick Engerer
Updated over a week ago

When will I be charged for my subscription?

When is my billing date? When will my credit card be charged?

Written by Dr. Nick Engerer
Updated over a week ago

Cancelling a subscription

What is the notice period? How do I cancel my subscription?

Written by Dr. Nick Engerer
Updated over a week ago

What is the refund policy?

Can I get a refund? What if my credit card was charged after I cancelled my subscription?

Written by Dr. Nick Engerer
Updated over a week ago

Can you complete a supplier form?

I have some documents that my company requires you to complete, who can I send them to? Will you fill out my supplier form?

Written by Dr. Nick Engerer
Updated over a week ago

Can I deactivate automatic renewal?

Is there a way to turn off subscription renewal?

Written by Dr. Nick Engerer
Updated over a week ago

Live & Forecast Subscription Questions

Free Trial for Live & Forecast Products

Do you offer a free trial? How do I access the free trial? How is the first month free? Can I get a refund?

Written by Dr. Nick Engerer
Updated over a week ago

How do I cancel my subscription? How do I cancel my free trial?

Need to cancel your subscription? With our subscription management page, you can do it in a few clicks.

Written by Dr. Nick Engerer
Updated over a week ago

Live & Forecast Subscriptions

When will my credit card be charged? When does my plan renew? Are payments in advance or arrears? What if I need more requests? Free trial?

Written by Dr. Nick Engerer
Updated over a week ago

Historical & TMY Subscription Questions

Historical and TMY Subscriptions

When will I be charged? Do I pay in advance or arrears? What happens if I upgrade my subscription? Is there a free trial?

Written by Dr. Nick Engerer
Updated over a week ago