Subscription Management

Helpful information on how to start, stop, upgrade or downgrade your Solcast subscription.

13 articles in this collection
Written by Dr. Nick Engerer, Michael Palmer, and Gino Zem

Common Billing Questions

Do you offer discount pricing for annual (yearly) subscriptions?

Is there a discount for annual plans? Do you have an annual plan?

Written by Gino Zem
Updated over a week ago

Can I pay in my local currency?

Is your pricing in US dollars? Can I pay in another currency? Can I get a quote in local pricing format?

Written by Michael Palmer
Updated over a week ago

Can I pay by bank transfer or purchase order?

What if I can't pay by credit card? Can I pay by other means? Could you provide a purchase order?

Written by Dr. Nick Engerer
Updated over a week ago

Will I receive an invoice?

I need an invoice. Where can I find my invoice? Where can I find a receipt of sale?

Written by Dr. Nick Engerer
Updated over a week ago

When will I be charged for my subscription?

When is my billing date? When will my credit card be charged?

Written by Dr. Nick Engerer
Updated over a week ago

Cancelling a subscription

What is the notice period? How do I cancel my subscription?

Written by Dr. Nick Engerer
Updated over a week ago

What is the refund policy?

Can I get a refund? What if my credit card was charged after I cancelled my subscription?

Written by Dr. Nick Engerer
Updated over a week ago

Can you complete a supplier form?

I have some documents that my company requires you to complete, who can I send them to? Will you fill out my supplier form?

Written by Dr. Nick Engerer
Updated over a week ago

Can I deactivate automatic renewal?

Is there a way to turn off subscription renewal?

Written by Dr. Nick Engerer
Updated over a week ago

Live & Forecast Subscription Questions

Free Trial for Live & Forecast Products

Do you offer a free trial? How do I access the free trial? How is the first month free? Can I get a refund?

Written by Dr. Nick Engerer
Updated over a week ago

How do I cancel my subscription? How do I cancel my free trial?

Need to cancel your subscription? With our subscription management page, you can do it in a few clicks.

Written by Dr. Nick Engerer
Updated over a week ago

Live & Forecast Subscriptions

When will my credit card be charged? When does my plan renew? Are payments in advance or arrears? What if I need more requests? Free trial?

Written by Dr. Nick Engerer
Updated over a week ago

Historical & TMY Subscription Questions

Historical and TMY Subscriptions

When will I be charged? Do I pay in advance or arrears? What happens if I upgrade my subscription? Is there a free trial?

Written by Dr. Nick Engerer
Updated over a week ago